Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") has been prepared on behalf of the 77p77 platform ("Platform", "we", "our"). This Policy explains what types of personal information we collect when you use 77p77's website and services ("Services"), how that information is used, and what steps we take to protect your privacy.

By using our Services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

We collect two types of information — information you provide voluntarily, and information collected automatically while you use the Services.

2.1 Directly Provided Information

Information you provide during registration and account management may include:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Password (stored in encrypted form, never visible to our staff)
• Payment information: relevant details related to bKash, Nagad, Rocket, or bank transfer
• Identity verification documents (when required)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of access (per BST)
• Pages viewed and links clicked on the platform
• Information from cookies and similar tracking technologies

77p77 uses collected information only for specific and legitimate purposes. Those purposes are outlined below:

3.1 Account & Service Management

• Creating and verifying your account
• Managing login, security verification, and sessions
• Processing deposits, withdrawals, and other financial transactions
• Applying bonuses and promotional offers

3.2 Safety & Security

• Preventing unauthorized access and fraud
• Detecting and investigating suspicious activity
• Monitoring account activity to ensure responsible gaming

3.3 Communication & Customer Support

• Responding to your questions and complaints
• Sending important account-related notifications
• Informing you of changes to the Services

3.4 Service Quality Improvement

• Analyzing and improving the user experience
• Resolving technical issues on the platform
• Planning new services and features

77p77 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted partners for the provision of specific services such as payment processing (bKash, Nagad, Rocket, and bank transfer), technical support, and platform operations. These partners process information according to our instructions and are also bound by strict confidentiality obligations.

4.2 Legal Obligations

If disclosure of information is required by a lawful order from a competent court or government authority, or under applicable law, that information may be disclosed.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be part of the transferred assets. Users will be given advance notice in such cases.

Our platform uses cookies and similar tracking technologies, which enhance your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. This includes maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage patterns, which helps improve service quality.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core platform features from working properly.

77p77 applies industry-leading security measures to protect your information. The key features of our security framework are:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly; it is secured using a one-way cryptographic hashing method.
• Access Controls: Only authorized staff can access information, and only to the extent necessary.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Firewall & Intrusion Detection: Our network is protected by robust firewalls and a real-time intrusion detection system.

While we take every precaution, no method on the internet is completely impenetrable. If you notice any suspicious activity, please contact us immediately.

We retain your information only for as long as necessary to provide the Services and meet legal obligations. Our data retention policy:

• Active Accounts: Account-related information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is retained for the period required under applicable law.
• After Account Closure: After an account is closed, some information may be retained for a defined period for legal, regulatory, and security reasons.
• Marketing Communications: Marketing-related information will be deleted after you withdraw your consent.

As a 77p77 user, you have several important rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

8.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate or incomplete. Many details can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your information. However, any obligation to retain information for legal or regulatory reasons will still apply.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or analytical purposes.

77p77 is for users aged 21 and above only. Our platform does not target minors in any way, and we do not knowingly collect any personal information from minors.

Age verification steps are taken during registration. If we become aware that we hold information belonging to a minor, that information will be deleted immediately and the account will be closed.

If you know that a minor has registered on our platform, please contact us immediately.

Game providers on our platform — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others — who operate their own software may have their own privacy policies. 77p77 is not responsible for the data collection practices of these third parties.

For payment processing, the privacy policies of bKash, Nagad, Rocket, and bank transfer services apply. After a transaction is completed, your financial information remains solely under the protection of those providers.

We may update this Privacy Policy from time to time. Changes will be published on this page. For significant changes, we will send you a notification by email or through the platform.

Continuing to use our Services after a change has been made means you have accepted the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We provide assistance in Bengali and English, 24/7.